Role: Customer Care Representative
Location: Plano, TX
Job Type: Full Time + Hybrid Job
Job Description:
Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey .
As a Customer Operations Representative, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.
Key Responsibilities:
Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.
Qualifications:
1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment.
Bachelor’s degree in Business Administration, Communications, or a related field.
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
...Masis Professional Group is assisting our client in searching for a Direct Hire, Maintenance Supervisor. Our client is a leading food manufacturer, specializing in delivering foods and snacks with unparalleled quality and flavor. This plant-based role is responsible...
...Job Title: Registered Behavior Technician (RBT) Location: Ashburn, VA Schedule: Monday Friday | 9:30 AM 4:30 PM Duration: 24+ Weeks (Possible Extension) Job Description The Registered Behavior Technician (RBT) provides direct one-on-one behavioral...
...transparency, feedback and shared wins. Nimble & Decisive: You can identify a trending moment, brief a creator, and have branded content live in less than 24 hours-without sacrificing quality. Detail Oriented: Bring strong attention to detail and organizational rigor...
BH Electronics, Inc. Marshall Why Choose BH Electronics?~ Wage Range $16 -$21 per hour ~Great work environment and mgmt team ~Health, Dental, Vision and Life Ins. ~Paid sick, vacation and 7 holidays ~401 k with company match ~Advancement opportunities...
&##128680; Now Hiring Senior Estimator | Heavy Civil &##128205; Atlanta, GA | Up to $200K Base Were working with a top-tier heavy civil contractor in Atlanta thats looking for a Senior Estimator to support major infrastructure pursuits across the Southeast...