Job Description

Position Summary

The Manager, Product and Systems Delivery is a hands-on technical leader responsible for managing a cross-functional team including product owners, systems and document analysts, and quality assurance specialists. The ideal candidate combines strong technical expertise with proven leadership skills to ensure high-performing systems that support FSMB’s strategic objectives.

FSMB is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or status as a protected veteran.

This position includes a hybrid schedule, working 2-days in our Texas office and 3-days from home each week.

Key Responsibilities

Leadership & Management

• Provide day-to-day leadership and mentorship to a team of IS professionals.
• Foster a culture of accountability, innovation, and continuous improvement.
• Manage performance goals, development plans, and professional growth for team members.
• Collaborate closely with other departments to align IS initiatives with organizational priorities.

Technical Oversight

• Ensure system reliability, scalability, and security across all platforms.
• Provide technical direction and support for solutions.
• Oversee incident management, root cause analysis, and continuous service improvement.
• Partner with infrastructure, IS development, and vendor teams to optimize solutions.

Project & Product Management

• Oversee product owners and systems analysts to ensure effective business requirements gathering and solution delivery.
• Operate effectively across the full systems ecosystem to ensure alignment, integration, and efficiency.
• Manage project lifecycles using agile methodologies.
• Balance strategic planning with tactical execution and a willingness to roll up sleeves and execute alongside the team.
• Ensure rigorous testing and quality assurance before system releases.

Process Improvement & Governance

• Guide team members on implementation of best practices for systems analysis, quality assurance, and change management.
• Develop metrics and reporting to monitor system performance and service levels.
• Contribute to IT governance, data privacy, and compliance initiatives.

Qualifications

Education & Experience

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 7+ years of experience in IT or IS roles, including at least 3 years in a leadership or management capacity.
• Strong understanding of application lifecycle management, systems integration, and IT service delivery.
• Experience managing multidisciplinary technical teams.

Technical Skills

• Hands-on experience with enterprise applications (e.g., ERP, or similar) and integrations with custom solutions.
• Strong understanding of databases, APIs, and system architecture.
• Knowledge of Agile/Scrum framework (preferred).

Soft Skills

• Excellent leadership, communication, and interpersonal skills.
• Strong team orientation, project management and analytical skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strategic mindset with attention to operational excellence.

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