Job Description

Job Title: Patient Service Representative

Location: Warrenville, IL

Type: Full-Time Contract to Hire

Schedule: Monday – Friday and Rotating weekends

Pay Range: $19-20/hr

Benefits: For eligible employees, we offer Health, Dental and Vision insurances, in addition to a 401(k).

Connect Search LLC has partnered with a major health system in the Chicagoland area and is seeking dedicated Patient Service Representatives. These roles are vital to ensuring a seamless patient registration process and delivering top-notch customer service.

Job Responsibilities

• Greet and check in patients upon arrival.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient insurance coverage and process billing information.
• Collect copays, outstanding balances, and process payments.
• Maintain and update patient records in the electronic health system (EPIC).
• Answer phone calls, respond to inquiries, and provide general assistance.
• Coordinate referrals and pre-authorizations with insurance providers.
• Assist with patient registration, consent forms, and documentation.
• Communicate with healthcare providers to facilitate patient care.
• Ensure HIPAA compliance and maintain patient confidentiality.

Required Skills & Qualifications

• Strong customer service and communication skills.
• Experience with medical office procedures and insurance verification.
• Proficiency in using scheduling and electronic medical records (EPIC) software.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of HIPAA regulations and medical terminology.
• High school diploma or equivalent; some roles may require healthcare-related certification.

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