Job Description

Position: Patient Support Coordinator/Hub Relations Coordinator

Location: Chesterfield, MO

Responsibilities:

• Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
• Provide patient care to accurately support pharma programs and triage to a pharmacist when required
• Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Document all call information and data discovery according to operating procedures
• Utilize proper escalation channels to meet patient needs & resolve open issues
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Appropriate industry experience is necessary
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours

• Shifts : This is a full-time, 40-hour per week role. 3 shift options are available :
• Rotating shifts between 8 AM – 4 PM CST, Monday – Friday OR
• 11::00 AM - 7:00 PM CST, Monday - Friday EST (fixed shift) OR
• 12:00 PM - 8:00 PM CST , Monday - Friday EST (fixed shift)
• All shifts require a rotational Saturday shift 8:00 AM - 4:00 PM CST
• There will be a required shift during the 8 week training period of 9 AM - 5 PM CST
• Onsite full time position, located at 400 South Woods Mills Rd, Suite 100, Chesterfield MO

Perks:

• Health Benefits, 401 K
• Holiday pay
• Overtime eligible
• Casual dress code
• Free Snacks

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